HOW CAN WE HELP?

If you have any questions, or want to know about usage, recipes, or give us some feedback, please fill in the form here. We’ll aim to respond within 24 hours.

Or call us on 1800 775 221


I have lost my login. What should I do?

Go to Account Login. Select “Forgot Password”  and then enter your email address. The Good Sort will send you an email  to reset your password.

Click on the “Reset my password” link and enter your new password and confirmation and select the “Reset Password” button.

Once you have completed this step, it will automatically log you in and display your order history page.

Easy as that..!
 
I cannot complete my registration, what do I need to do?

Contact us on hello@thegoodsort.com.au detailing the problem you have encountered and our Customer Service advisors will be happy to assist.
 
I want to change my address details.

Go to Account Login. Log-in to your account. Select “View Addresses”. You can then edit or add a new address. Don’t forget to select your preferred address as the “default” address. To change your default address, select edit address and tick “default address”.

 

ORDERING

Is my online payment secure?

The Good Sort® uses Shopify, which stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Is GST included?

Yes, we will charge GST (Goods & Services Tax) on all online orders.

How will you confirm my order?

When your order is received, we'll send you an email confirming your order. If for any reason you have not received this email, please check your spam and / or junk mail folders.

Why was my order payment rejected?

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check that your credit card information is valid and up-to-date. If you were recently issued a new card, some of the information may have changed. Please confirm your credit card type, number, and expiration date, and try again. Thirdly, check that your name and address match the name and address on your current credit card.

How do I make changes to my order?

Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order. If you have selected the incorrect products, please review our returns procedures. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please contact hello@thegoodsort.com.au, our Customer Service immediately. Please note, even at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.

What if an item is out of stock?

We do everything in our power to make sure that stock is available. However, sometimes we get more demand than we expect. If an item is out of stock, we will notify you by direct mail when stock is available.

Can I place my order over the phone?

Yes, we are happy to take your order over the telephone, please contact us on 1800 775 221 where our operators will be happy to help you. There might be certain products and promotions not available when ordering over the phone, but we can usually advise on suitable alternatives.

What payment types do you offer?

You can pay for purchases using a major credit card, including Visa, MasterCard, American Express and PayPal. We also accept Gift Cards that have been issued in Australia. We do not accept debit cards, cheques or money orders.

Can I use my gift card or certificate online?

Gift cards issued in Australia are redeemable online. They cannot be used overseas.
 

DELIVERY

What are your delivery charges?

At check-out a selection of shipping quotes and providers available can be selected.  All goods are dispatched from Sydney, New South Wales, Australia.     

Where is my order?

Our dispatch process starts from the moment we get credit card authorisation and verification. Once the order is accepted and the stock is available, most orders are dispatched from our warehouse within 1-2 business days, Monday to Friday.   

Upon dispatch, we will send you a notification email and your order should arrive within 3-7 business days of order. Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames.

How can I change my delivery address?

Once an order has been placed, providing it has not been picked ready for dispatch you can contact us. Due to the small window of opportunity to affect any requests to change a delivery address on an order already placed, we would advise that you call rather than email to ensure your request is dealt with urgently.

We are unable to guarantee any address change requests will be carried through successfully and we advise you to please take extra care when selecting your delivery address.

Do you deliver internationally?

Currently, we are accepting orders internationally. The warehouse is located in Sydney, Australia and delivery charges will be incurred. The calculation of the charges to your shipping method preferences and will be sent through Australia Post.

 

RETURNS & EXCHANGES

Help us make it easy for you by notifying us of your intention to return by using the contact form here to ensure it is processed in a timely manner.

Send your unopened product(s) back to us, at the address shown above or on the back of the packaging, within 14 days of receiving your order together with a copy of your order confirmation. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.

For goods that are faulty, damaged or if the wrong product is The Good Sort will provide you with the reply paid postage number for the return of goods.

What can I return or exchange?

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. As our products are ingestible, we are unable to accept returns of opened products or used shakers.

When can I expect my refund?

Refunds will be processed once the return has been received and processed back to the method of payment used when placing your original order (either PayPal or Credit Card). PayPal refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

     

    CORPORATE ORDERS

    The Good Sort® has the ability to meet corporate orders whether it is to stock your staff kitchen with healthy Go-To meal, rewarding staff or purchasing gifts for clients. For further information, please contact hello@thegoodsort.com.au or our Customer Service team on 1800 775 221.

    If you are a sporting community or a part of a club and would like special consideration for a bulk order also contact us on hello@thegoodsort.com.au.

     

    CONTACT US

    You are able to contact us on hello@thegoodsort.com.au during business hours, Monday to Friday 9am to 5pm AEST.  Our passionate and dedicated staff will endeavour to respond to your questions as quickly as possible.